Shipping policy

Last updated: October 29, 2026

Thank you for shopping with Woodrum Burnworks. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Shipping Policy

Thank you for shopping with Woodrum Burnworks! Every item is handmade with care, packaged carefully, and shipped from West Virginia.

Shipping Rates

Standard Shipping: $8.00
Free Standard Shipping: Orders totaling $70 or more.

Shipping rates and available options will be displayed at checkout.

Order Processing

Because our products are handmade, please allow time for preparation and packaging.

Processing times may vary depending on the item and whether it is made to order. Any estimated processing time provided on the product listing will apply.

Custom orders will have an estimated completion timeframe provided when the order is approved.

Shipping and Delivery

Orders are shipped using an available shipping carrier and method.

Once your order ships, you will receive tracking information when available.

Delivery estimates are provided by the carrier and are not guaranteed. Weather, holidays, and carrier delays may affect delivery.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. Please contact us as soon as possible if you notice an error.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery. Include your order number and photographs of the damaged item and packaging.

We will work with you to resolve the issue.